Please review our policies.
Emergencies: In the event of an emergency, I authorize Grooming By Jess to immediately seek professional veterinary attention for my pet (at my expense). I understand that all attempts will be made to contact me in the event of an emergency.
Free Play: Free play is a case by case basis. Owners must understand that Grooming By Jess has all pets safety as a top priority. If dogs show any signs of aggression they will be separated and possibly crated. Leg lifting is also a sanitation issue and will result in being crated.
Coat Condition: I understand that Grooming By Jess puts my pet's comfort above all else. In the event that my pet's coat is matted, I understand that the groomer may have to shave the matts out rather than perform a painful de-matting process. I also understand that if my pet is extremely matted, that there is an increased risk for clipper burn and cuts to occur. I understand that matted pets take additional time to groom so there will be an additional fee added on to the regular price if my pet's coat is matted.
Health: I understand that grooming can be stressful to some pets and I will inform the groomer if my pet has any known heart conditions or any stress related issues prior to grooming. I also understand that it is necessary to have my pets vaccines up to date prior to grooming.
I understand that if I need to change my appointment time or cancel it, that I must give at least 24 hour notice so that my appointment time can be made available to another client. No-shows or same day cancelations will be charged a $30 fee per pet at next visit. We give reminder calls the night before your appointment to help avoid this issue.
Drop Off Policy: Please be on time for your appointment, as our schedule is disrupted when a client is late and we strive to keep our appointment times short.
In order to keep our facility clean and the building association happy, please ensure your dog has had time to relieve itself prior to dropping off. There is a grass area to the left of the shop. We are happy to provide leashes and poop bags if needed.
To ensure the safety of your dog, PLEASE do NOT show up early to pick up, we will call you as soon as your dog is finished. Once your dog is aware of your presence it may not be possible to calm them down and finish their grooming.